This Policy explains how Mivada Pty Ltd (Mivada, us, or we) handle your personal information. We are committed to complying with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), and to being open and transparent about our personal information handling practices. We also carefully consider key data protection obligations in other privacy laws that may be relevant to us, including the European Union’s General Data Protection Regulation (GDPR) and the Information Technology Act 2000 (India), incorporating the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules 2011.
This Policy sets out:
The types of personal information we collect and hold (and why)
To provide our services and effectively run our business, we may collect the following information from you:
We may also collect your contact details and email address for internal marketing purposes. However, before this information is collected, we ensure that we have your consent to use your information for this purpose.
How we collect personal information
Where it is practicable to do so, we aim to collect personal information about you directly from you. We may also collect personal information about other individuals indirectly because it is collected in a communication with us. Some examples of how we collect personal information include (but are not limited to)
Storage and security of personal information
We take the security of personal information we hold seriously. All Mivada personnel handle personal information sensitively and in accordance with the APPs.
We take all reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include using appropriate electronic and physical security measures.
If we no longer need the personal information we hold physical copies of, we take reasonable steps to destroy or deidentify that information. It may be necessary for us to retain personal information to comply with our legal obligations, or for insurance or audit purposes. Personal information stored electronically may be stored securely indefinitely for IT back up and electronic audit trail purposes.
How we use personal information and for what purpose
We use the personal information we collect primarily to deliver our services to our clients.
We may also use contact information for internal marketing purposes. We respect your privacy and do not tolerate spam, so your personal information will only be used for this purpose if you expressly consent to this use and you may opt-out of communication at any time by clicking the link on a communication.
We may also use your personal information for internal training, audit and quality assessment for the purpose of improving our product and service offering.
Where necessary, we may also use your personal information to enable us to comply with our obligations under the law.
We will only use your personal information in accordance with the APPs, and while maintaining strict confidentiality.
Disclosure of personal information
In order to conduct our business, we may disclose personal information to third parties.
We may disclose personal information:
How to access personal information we hold about you
You can seek access to the personal information we hold about you by contacting us at the address below under ‘Contact Details’. We may need to verify your identity before providing access.
How to update or correct your personal information
You can request to update or correct personal information we hold about you which you believe is inaccurate or out of date by contacting us at the address under ‘Contact Details’.
How to make a privacy complaint
We always ensure that we handle your personal information in accordance with this Policy and the APPs. However, if you have any concerns about the use of your personal information you can contact us using the address at ‘Contact Details’ so that we can try and resolve the issue with you quickly and directly.
If we are unable to resolve your complaint to your satisfaction, you can contact the Office of the Australian Information Commissioner at:
GPO Box 5218, Sydney NSW, 2001
1300 363 992
To request access to the personal information we hold about you, or to make a privacy complaint, contact us at:
Phone: +61 2 8114 4447
Address: 1 Sussex Street, Barangaroo NSW 2000